Visits begin on the hour. Visitors who arrive late will be allowed entry, however they will not be extended more time. Visitors are strongly encouraged to arrive early so they will be able to enjoy their full time.  At the end of each visit time a 10 min warning will be given.  We ask that each visitor prepare to make their way back downstairs to prevent crossing into the next groups time.

Visitors will not be permitted to pick up, manhandle, pull or force the animals to do anything while in the Cat Lounge. While the majority of our animals are easily handled there are a few who are delicate or unused to being handled, Aggressive handling puts visitors at risk of being scratched or bitten.

For the best visiting experience it is recommended to keep noise to a low volume.  Loud voices, squealing, banging, babies or children crying and/or screaming are likely to startle and scare the animals.  Loud noises will result in the animals becoming scared and hiding.  For visitors safety loud noises will not be tolerated in designated quiet rooms.

We reserve the right to refuse access to anyone.  Should anyone be unable to follow the verbal and/or posted rules, or any direction or instruction of any employee or volunteer they and their group will be asked to leave.

Presently we offer complementary self-serve coffee, tea, hot chocolate and cold beverages as well as various snacks and sweets.  Visitors are invited to help themselves before, during or after their visit.  Donations are welcome to support the snack bar.

We strongly remind every visitor they are entering the home of the animals in residence.  Visitors are expected to show respect for the animals, furniture and toys while in the Cat Lounge.  Please do not grab, pull or manhandle any of the animals.

Children of all ages are welcome in the Cat Lounge.  Children are expected to be respectful and follow direction the same as any other visitor-no exceptions.  Children are reminded to use gentle feet and quiet voices, limiting loud noises, jumping and general chaos.  Accompanying adults are required to supervise the children at all times.  Should the accompanying adult be unable to maintain the children, the group as a whole will be asked to leave.

Visitors understand there is no guarantee of access to any animal.  Viewing, playing, snuggling and any other type of interaction with the animals is at the sole discretion of the animal.  No animal will be forced or coerced into interacting with any visitor.